About | PalmerX Media LLC
About PalmerX Media

Built by someone who's been in the trenches

PalmerX Media was founded by Austin Palmer — a sales professional with a decade of experience closing complex B2B deals who saw the same problem in every home service business he encountered: great operators losing jobs simply because their lead follow-up was broken.

Our story

Why we built this

The average HVAC or plumbing company responds to a new lead in 3–4 hours. Studies show 78% of customers go with the first company that responds. That math doesn't work for anyone.

Most home service businesses don't have a marketing problem — they have a follow-up problem. Leads come in, get missed, and go cold while the owner is on a job. No system, no automation, no second chance.

PalmerX Media exists to fix that. We build complete lead generation systems — not just ads, but the full pipeline, the instant response, the 10-day nurture, and the review generation — so every lead is worked automatically, 24 hours a day.

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100%
Home service focused

We work exclusively with HVAC, plumbing, and home service companies. No generalist agency approach — we know your industry and your customers.

Nationwide
Built to scale anywhere

Based anywhere, serving everywhere — we understand home service markets, seasonal demand patterns, and what trade customers actually respond to across the country.

How we work

What you can expect from us

Speed over everything

Every system we build is optimized for one thing first: responding to leads faster than anyone else in your market.

Honest and transparent

We show our pricing publicly, we separate our fees from your ad spend, and we tell you when something isn't working instead of hiding it in a report.

Systems, not favors

We don't manually follow up on your leads — we build systems that do it automatically. Consistent results don't depend on anyone remembering to do something.

Let's talk about your business

Book a free 20-minute discovery call. No pitch, no pressure — just an honest conversation about where your lead process has gaps and what we can do about it.

Book Your Free Discovery Call  â†’